Category: Technology

December 14, 2022

Artificial Intelligence (AI) seems to be a buzzword in today’s information age. AI is all around us. It’s in our phones, it’s in our cars, and it’s promised to be the way of the future. AI has captured the interests […]

December 13, 2022

Online ordering is the most frequently used ordering technology covered by the survey, especially among younger consumers. But younger consumers (18-29 years old) are actually less likely to use some tech-heavy ordering channels compared to customers aged 30-39. Only 8% […]

November 22, 2022

Non-traditional hospitality providers and venue managers are turning towards hotel property management systems (PMS) to drive efficiencies and digitalise operations to cope with industry changes. SIHOT hotel management system has been empowering new sectors to emerge from the pandemic stronger, […]

November 21, 2022

Artificial Intelligence (AI) is one of the most exciting trends in hospitality. In fact, Wyndham Resort recently named AI call centers as one of the top 3 technology trends at this year’s EY Hospitality Conference. Between online chatbots that can […]

November 9, 2022

The service robotics industry is set to register a compound annual growth rate (CAGR) of 21.5% to reach $216 billion in 2030, driven by investments across consumer facing industries, including travel and tourism. The overall robotics industry is set to […]

November 8, 2022

Maestro PMS, the leader in cloud hosted, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, has partnered with RoomChecking, a hospitality software provider who has aggregated every aspect of […]

November 7, 2022

Capsolve announces the completion of a new research category covering Customer Data Platforms (CDP) for the Accommodations and Restaurant industries. This category consists of multiple vendors of various sizes and is classified as Small based on the number of companies […]

November 2, 2022

Customer service is at the core of the hospitality industry. You won’t last long in the hotel business if you choose to cut corners and sacrifice service for the sake of profit. Unfortunately, in the modern, complex economy, too many […]

October 26, 2022

Marriott Bonvoy – Marriott International’s loyalty program – today announced the launch of Travel by Design, an integrated content platform showcasing never-before-told design stories that inspired some of the world’s most extraordinary hotels. Marriott Bonvoy is collaborating with Samsung to […]

October 25, 2022

Hotel workers, like guests, want to feel engaged with the property. As labor constraints force more responsibility on fewer hotel team members, those on the front lines want to be sure their increased accountability is accompanied by more capabilities. The […]

October 20, 2022

Given the recent huge technological shift when it comes to delivery, takeaway and dine-in, hospitality venues are under increasing pressure to meet higher customer expectations alongside demand for greater levels of convenience and choice. By investing in innovative POS technology, […]

October 20, 2022

The capital infusion will give RoboBurger the ability to better meet consumer demand. This vending machine-type offering can work in multiple settings, such as offices, universities, hospitals or transportation hubs, the company said in a press release. “Promethean believes that […]

October 11, 2022

UrVenue is pleased to announce the launch of UV Enterprise, the next generation of its platform to monetize and manage experience-based inventory across an entire property. Just like a property-management system (PMS) which manages an entire property’s room inventory, UV […]

September 27, 2022

Every hotel aims to increase its direct bookings. They not only save on the commission cost paid to third parties like OTAs but also have full control over relation-building with guests from the beginning and build loyalty. Hotel Booking Engine […]

September 26, 2022

As restaurants have adapted and adopted new technology in recent years, tactics that were once used as a means to accommodate safety and customer needs during the pandemic, are proving to have real staying power. While plastic dividers may be […]

September 21, 2022

Princess Cruises has created a device that unlocks a world of possibilities for cruise guests. The device is called Medallion, and it is a chip that can be worn as a necklace or bracelet that allows a guest to customize […]

September 20, 2022

Oaky, the hyper-personalised hotel upselling software, recently launched its new automated in-stay upselling feature. This addition to the platform allows hoteliers to automatically promote add-ons and services to in-house guests via direct messaging and QR codes. This new module will […]

September 20, 2022

Sustainability isn’t just a buzzword used to capture the attention of policymakers and business owners. Research has shown that climate change, almost entirely caused by human action, is already taking place, and impacting our world in devastating ways. The UN’s […]

September 19, 2022

Let’s begin with a provocative question: “Has ‘Digital Transformation’ actually helped your guests?” When looking at the Hospitality Industry’s technology landscape, we can easily see that it is highly fragmented. There are myriad solutions and providers popping up all the […]

September 19, 2022

Back in 2012, Google launched voice search, which at the time was somewhat of a novelty. Since then, voice activation has become increasingly widespread. One estimate by digital agency DBS Interactive puts the percentage of adults using voice search at […]