Customer Experience

Tru by Hilton Expands Globally with Innovative Design Updates
Management & Regulatory Tru by Hilton Expands Globally with Innovative Design Updates

Hilton's midscale brand, Tru by Hilton, has been making significant strides in the hospitality industry, capturing attention with its adaptive approach to hotel design and guest experience. Since its introduction in 2016, the brand has surged forward, establishing a presence with over 300 hotels

Is Radisson Leading the Charge in Net-Zero Hospitality?
Tech & Innovation Is Radisson Leading the Charge in Net-Zero Hospitality?

Radisson Hotel Group has made a significant leap forward in the hospitality industry with the introduction of its first verified net-zero hotel located in Manchester, UK. This landmark initiative is a testament to Radisson's unwavering commitment to sustainable hospitality, setting a high bar for

Will Hotels Be Fully Automated by 2030?
Tech & Innovation Will Hotels Be Fully Automated by 2030?

The hospitality sector is undergoing a transformative evolution, driven by advancements in artificial intelligence and robotics, sparking a debate on the potential of fully automated hotels. With these innovations setting the stage, questions arise about whether human staff will be entirely

Is NYC's Safe Hotels Act a Boon or Burden for Tourism?
Management & Regulatory Is NYC's Safe Hotels Act a Boon or Burden for Tourism?

Could New York City’s latest hotel regulation alter landscapes beyond industry boundaries? As this metropolis, a titan in global tourism, tightens its hotel standards, it embarks on an unprecedented journey amid the post-pandemic rebuild. Known for their hustle and resilience, New York’s

Boyd Gaming Unveils Innovative POS System with Agilysys
Tech & Innovation Boyd Gaming Unveils Innovative POS System with Agilysys

As the gaming and hospitality sectors continue to evolve rapidly, companies are consistently on the lookout for innovative solutions to improve operational efficiency and enhance customer experiences. Boyd Gaming Corporation recently made a strategic leap by adopting the Agilysys InfoGenesis SaaS

James Bowie Leads Transformative Era at Priest House Hotel
Management & Regulatory James Bowie Leads Transformative Era at Priest House Hotel

The Priest House Hotel is on the cusp of a transformative era, heralding a new chapter with the appointment of James Bowie as the General Manager. This transition signifies a commitment to elevating the level of service and facilities offered to guests. Since its acquisition by The Brook Group in

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