In an era where the restaurant industry faces unprecedented challenges like persistent labor shortages, shifting customer preferences, and the constant demand for efficiency, a new wave of technology is emerging as a powerful ally. Artificial Intelligence (AI) agents, sophisticated software systems
In the heart of Thailand’s bustling tourism sector, a staggering statistic has emerged: nearly half of Thai hoteliers are losing revenue every week due to slow responses to market changes, highlighting a critical challenge in the industry. This pressing issue took center stage at a recent event in
I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality technology with a deep background in travel and tourism. Katarina has honed her expertise in the intricate world of property management systems, and her insights are sought after in entertainment and events,
In an industry where guest satisfaction and operational efficiency are paramount, Wyndham Hotels & Resorts has emerged as a frontrunner by deploying 250 AI agents across approximately 7% of its 8,300 properties as of the third quarter of this year. This strategic move highlights a broader market
In the heart of a bustling global travel market, Accor, a titan in hospitality, stands at a crossroads in Q3 2025 with a mere whisper of revenue growth and a bold vision for transformation that could reshape its future. Picture a world where a marginal 0.1% revenue uptick to 1.4 million euros ($1.6
I'm thrilled to sit down with Katarina Railko, a seasoned expert in hospitality with a rich background in travel and tourism. Katarina has not only honed her expertise in the industry but also stands as a prominent voice in entertainment and events, often sharing her insights at expos and
